Supplemental Information for Patient Care Programs

Evidence-Based Guidelines and Sources for Outcomes Measures

Examples of evidence-based guidelines and sources for outcomes measures include:

Patient Care Service Delivery

Regardless of the patient care service offered, the practice should have a standardized care process for comprehensive patient-centered services, whether the service delivered is medication therapy management or disease state management. Based on the pharmaceutical care model, the key components of this process are:

  1. Collect
    The pharmacist will collect the necessary subjective and objective information about the patient in order to understand the relevant medical/medication history and clinical status of the patient.
  2. Assess
    The pharmacist will assess the data collected and the clinical effects of the patient’s therapy and will identify and resolve problems.

  3. Develop a Plan
    The pharmacist will develop patient-centered goals and a care plan in collaboration with the patient and other health care providers.

  4. Implement
    The pharmacist will implement the care plan in order to achieve the patient’s goals.

  5. Evaluate
    The pharmacist will evaluate the outcomes of the patient’s therapy, the effectiveness of the care plan, and modify the plan as needed.

  6. Monitor or Transition
    The pharmacist will monitor the patient to ensure goals in the care plan are met or transition the patient to the appropriate health care provider as necessary.

It is important that the practice follows a consistent patient care process which is supplemented by specific evidence-based guidelines and policies and procedures for each service delivered.