The community pharmacy practice standards outline specific performance areas for community pharmacy practices to achieve accreditation. The standards focus on three areas:
- Practice Management
- Patient Care Services
- Quality Improvement
The CPPA standards, which include an interpretive narrative, will not require frequent change. The standards within each domain outline specific requirements while the interpretive narrative serves as the basis for evaluating the practice for accreditation. The document also includes published best practices and related professional standards.
All standards are required for accreditation except those designated as a “goal.” Accredited practices will be expected to work toward these goals. As best practices evolve and become more prevalent, standards currently designated as goals will be required for accreditation.
In order to receive accreditation, patient care and dispensing services provided by the pharmacy practice must demonstrate compliance with applicable state and national regulatory requirements and/or standards established by a recognized organization appropriate for the services provided.
Standard Domain 1: Practice Management
The pharmacy practice is appropriately managed to allow for safe and effective delivery of services.
- Organizational structure
- Staffing to deliver quality services
- Environment for service delivery
- Information systems and technology
- Interoperability of health information system
- Integrity and privacy of patient information and data
Standard Domain 2: Patient Care Services
The pharmacy practice provides patient-centered services.
- Criteria for patient care services
- Medication therapy management services
- Other patient care services
- Proactive patient counseling
- Staff training and professional development
- Process for evaluating patient care services (Goal)
Standard Domain 3: Quality Improvement
The pharmacy practice operates a continuous quality improvement (CQI) program to enhance patient safety.
- Operation of a CQI program
- Training and education of staff on CQI initiatives
- Consumer feedback to improve patient satisfaction and outcomes of care