Accreditation Process for Community Pharmacy

The accreditation process is composed of several components:

  • Application

  • Submission of documents

  • On-site survey

  • Determination of accreditation status


What are the steps to becoming accredited?

1.  Application

a.  Submit the application and supplemental documentation. The supplemental documentation includes business and ownership information, personnel and facility licensure. 

b.  Submit payment.

2.  Document Assessment 

a.  After your application and supplemental documentation have been processed, you will receive a Document Assessment.

b. The Document Assessment is a tool provided for self-reporting policies and procedures demonstrating compliance with the standards. It will assist you in collecting and organizing policies and procedures for submission.

c. The Document Assessment and the referenced policies and procedures should be submitted to

d. The policies and procedures are reviewed and you will be notified if any policies and procedures are missing or require clarification in a Document Assessment Review Report.

e. This notification is followed by a phone call to verify receipt of the report and for the pharmacy to ask questions regarding how to achieve compliance.

f. You are eligible for on-site survey as soon as the documentation is complete and verified to be meeting the program standards.

3.  Site Survey
a.  The site survey is an unannounced visit.

  • You may request dates to be avoided for the site survey. These requests must be submitted as early in the accreditation process as possible to be given consideration. When possible, we will avoid these requested dates; however, it cannot be guaranteed.

b. You are provided with guidance regarding the survey process.

  • The surveyor will be a pharmacist and arrive at the pharmacy during normal business hours.
  • Surveyors are sensitive to the business of the pharmacy practice, recognizing that these are unannounced surveys and you need to take care of its patients. Surveyors typically avoid Monday mornings and the day immediately before or after a holiday as these are higher volume days.
  • The surveyor will physically inspect the pharmacy and patient care areas, observe prescription processing, review records, look at products and storage conditions, observe counseling and patient care services being performed, view patient profiles and records, and ask questions of the personnel.

c. Following the survey of the pharmacy practice, you will receive a letter stating your site survey is complete or there are outstanding items to address. You will be requested to respond with a plan of action for any outstanding items.

d. When all outstanding items from the site survey are complete, your accreditation report is reviewed by the CPPA Accreditation Oversight Committee. The committee determines your accreditation status.

e. The CPPA Executive Director notifies you or your accreditation decision.